RESERVATION POLICIES:

Terms & conditions

Any references on the site www.hochiminhtrails.com and in correspondence to www.hochiminhtrails.com and The Ho Chi Minh Trails refer to The Ho Chi Minh Trails Co.

By submitting Ho Chi Minh Trails Booking Form for a tour through www.hochiminhtrails.com you signify your acceptance of the terms and conditions of The Ho Chi Minh Trails Co.

Reservations and deposit
Your booking is subject to availability and is not confirmed until we have emailed you a formal confirmation. Please do not make non-changeable travel plans until you receive your confirmation.

Once The Ho Chi Minh Trails Co. selects you for the tour, the confirmation email letter will be send and a deposit of USD 995 per person required within 3 business days via PayPal / Bank transfer.

Payment due dates

Should you opt to make your balance payment by PayPal or bank transfer, the due date for your balance payment depends on when your tour is confirmed:

Confirmation more than 60 calendar days before your tour: Full payment must be received at least 60 days before your tour start date.
Confirmation from 60 to 29 calendar days before your tour: Full payment must be received within one week of when your tour is confirmed.
Confirmation from 28 to 14 days before your tour: Full payment must be received within 3 business days of when your tour is confirmed.
If your tour is confirmed within 2 weeks of your tour date: Full payment must be received within 72 hours of when your tour is confirmed.

All payments by PayPal or bank transfer must be made in United States dollars.


CANCELLATION POLICY:

CANCELLATION POLICY:

Cancellation by the customer
Cancellations must be made to The Ho Chi Minh Trails Co. in writing via email. 

The Ho Chi Minh Trails Co. will refund what you have paid minus your deposit, bank transfer fee (if applicable), and any cancellation fees within 5-7 business days after we receive the refund from the tour operator. Refunds are given in United States dollars based on the value of the paid currency at the time of refund.

Cancellation by the tour operator
Some tours are subject to a minimum number of participants. Should a tour is cancelled due to an insufficient number of participants, or any other reason, you are entitled to a refund of funds paid toward the tour or may have an option to apply those funds toward another tour. No other financial remedies exist. 

Refunds
In case of cancellation, The Ho Chi Minh Trails Co. will refund any difference between what you have paid and, in the case of client cancellation, any cancellation fees within 5-7 business days after the tour cancellation happen.


LIMITATION OF LIABILITY

LIMITATION OF LIABILITY

By using the services or by submitting a booking request through The Ho Chi Minh Trails Co., you agree that you will not hold The Ho Chi Minh Trails Co. liable for any accident, injury, costs, property damage, theft or personal loss. Any lawsuit arising out of the terms and conditions herein shall be governed by the laws of the country in which the tour operator has its primary place of business. 

By submitting a booking request, you agree, warrant and covenant as follows: In consideration of the acceptance of this booking request, you hereby, for yourself, your heirs, executors, administrators and assigns, and anyone entitled to act on your behalf, release and discharge The Ho Chi Minh Trails Co., its representatives, agents and employees, from any and all claims of injury or damages suffered by you as a result of your participation in or traveling to or from bicycle tours presented by The Ho Chi Minh Trails Co. or developed for you. You know that bicycle riding is potentially hazardous. You should not ride unless you are medically able and properly trained. You assume all risks associated with riding, including but not limited to, falls, contact with other participants, the effect of the weather, traffic, and conditions of the road, all such risks being known and appreciated by you. You realize that bicycling is a strenuous activity that requires proper physical conditioning. You hereby certify that you are in such physical condition and good health.

PERSONAL RESPONSIBILITY

 

PERSONAL RESPONSIBILITY

You are responsible for your personal health being up to the physical demands of the tour. If you have any questions about a tour’s level of difficulty, please ask us. You are also responsible for compliance with the laws of each country you visit, including all traffic regulations.